Customer Service Assistant

Chopard; Greater London; On-site; GBP 22,000 - 30,000; Part time

Job summary

A leading luxury brand is seeking a part-time After Sales Assistant to enhance customer satisfaction through excellent service. The role involves managing repairs, handling inquiries, and performing administrative tasks, all while maintaining high standards of communication and organization. Ideal candidates will have previous administration experience, a positive attitude, and proficiency in Microsoft Office.

Benefits

Competitive salary

10 days of holiday (excluding bank holidays)

Training to support your development

Pension scheme

Staff discount after 1 year

Cycle to work scheme

Season ticket loan

Private medical insurance

Staff referral scheme

Eye tests

Qualifications

• Previous administration experience required.
• Proficiency in IT, especially Microsoft Office.
• Positive attitude and good communication skills.

Responsibilities

• Handle queries and complaints via email and phone.
• Manage stock and repair processing.
• Input and distribute estimates for repairs.

Skills

Multitasking

Attention to detail

Communication

Organization

Time management

Education

GCSE level with at least a Grade C in Maths and English

Tools

Microsoft Office

Job description

Part-time 6 months contract AFTERSALES ASSISTANT

Job Summary

The candidate will strive to deliver excellent after-sales service to ensure customer satisfaction and loyalty for all Chopard clients. You will serve as the main contact point for our boutiques and business partners across the UK, assisting with the daily management of repairs from start to finish.

You will also handle daily administrative tasks related to repairs, parts, and stock management.

You will be expected to pursue personal development aligned with annual performance objectives and work towards KPIs. A positive attitude and commitment to providing world-class service are essential.

Key Responsibilities

1. Queries & complaints handling: Maintain high service and communication standards via email and phone.
2. Receiving and registration: Register incoming repairs for watches, jewelry, and accessories from boutiques and partners.
3. Stock management: Manage stock conditioning.
4. Estimate management: Input and distribute estimates from in-house and Swiss workshops.
5. Repair processing: Proceed with estimates and liaise with workshops (both in-house and Swiss).
6. Invoicing: Follow QC guidelines and close repair orders.
7. Packing and distribution: Send completed repairs to boutiques and partners.
8. Shipment processing: Handle shipments to our Swiss subsidiary, following export procedures.
9. Order processing: Manage orders for straps and parts, including placing POs and requisitions.
10. Salesforce inquiries: Address customer inquiries through Salesforce.
11. Ad hoc administrative tasks: Manage VIP clients, chase estimates, update clients on repair times, maintain trackers, stock control, filing, archiving, and supplies replenishment.

Experience, Skills & Qualities

• Previous administration experience.
• Ability to multitask with high accuracy and attention to detail.
• Positive, can-do attitude.
• Excellent organization, task, and time management skills.
• Good communication and telephone manner.
• Proficiency in IT (Microsoft Office: Word, Excel, Outlook).
• Educated to GCSE level with at least a Grade C in Maths and English or equivalent.

Our Offerings

• Competitive salary.
• 10 days of holiday (excluding bank holidays).
• Training to support your development.
• Pension scheme.
• Staff discount after 1 year.
• Cycle to work scheme.
• Season ticket loan.
• Private medical insurance.
• Staff referral scheme.
• Eye tests.