Customer Service Representative

Printspace Studios Limited; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in art and photographic printing is hiring a Customer Support Representative. This role involves managing client interactions and providing expert advice to artists and photographers. With a focus on exceptional service and career growth, candidates with a strong customer service background are encouraged to apply.

Benefits

Career growth opportunities

Comprehensive ongoing training

Part of a dedicated team

Qualifications

• 2+ years in a customer service or customer interaction role preferred.
• Strong track record of performance and career progression.
• Highly driven, with a passion for delivering exceptional standards.

Responsibilities

• Manage client requests via incoming calls and ticketing systems.
• Provide in-depth product knowledge to help clients maximize their presentation needs.
• Develop sustainable customer relationships through open communication.

Skills

Interpersonal Skills

Adaptability

Customer Service

Problem Solving

Education

Graduate from any stream

Job description

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theprintspace, World Leaders in Art & Social Commerce

At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring a focused and intelligent remote Customer Support Representative looking to take a forward career step in the exciting creative industry space.

As a customer service representative, your role will involve day-to-day online and telephone interactions with globally recognized artists and photographers, as well as our wider client base, providing advice for their exhibition, portfolio, and art sales projects, as well as our proprietary software.

You would be part of an organization that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and fostering connections with clients. Besides our Shoreditch studio, we have production facilities in Dusseldorf and Brooklyn.

First and foremost, you should be experienced in customer service. Our thorough training process will teach you the industry specifics; what we care most about is talent and drive. The art industry is undergoing a once-in-a-generation disruptive change. At the forefront of this change is theprintspace, and this is your chance to play a tangible role in genuine innovation. To succeed, we need a confident and assertive customer service team capable of upholding our exceptional customer service standards, which are unmatched in our industry.

Your daily responsibilities include:

• Manage client requests via incoming calls and ticketing systems.
• Provide in-depth product knowledge to help clients across the globe maximize their presentation needs, offering solutions and alternatives wherever applicable using our ‘think boutique’ approach.
• Manage and resolve customer concerns, escalating these where necessary.
• Develop sustainable customer relationships through open, honest, and interactive communication.
• Provide customer feedback and ideas to management to help further develop our products and services. At theprintspace, we are dedicated to the meritocracy of ideas.

What we're looking for:

• Graduates from any stream.
• 2+ years in a customer service or customer interaction role preferred.
• Strong track record of performance and career progression.
• Strong interpersonal skills and adaptability to different personality types.
• Highly driven, with a passion for delivering exceptional standards.

What we'll offer you:

• Being part of a team dedicated to the mission and industry-leading excellence.
• Career growth; we are widely recognized as the leading innovator in our field.
• Comprehensive ongoing training from our industry-leading team.
• Skills that can form the foundation of a successful career in the industry.

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Printing Services

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