French Speaking Customer Service Assistant

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in healthcare innovation seeks a French Speaking Customer Service Assistant in London. The role involves providing exceptional support to customers, managing inquiries, and ensuring a positive experience in a dynamic environment. Ideal candidates will possess strong communication skills and a background in customer service, preferably within the pharmaceutical sector.

Benefits

Access to cutting-edge technology

Employee discounts on healthcare products

Opportunities for personal and professional development

Qualifications

• Experience in customer service, preferably in a pharmaceutical or healthcare environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Responsibilities

• Provide friendly and professional assistance to customers.
• Process customer orders and returns.
• Address and resolve customer complaints effectively.

Skills

Communication

Problem-solving

Attention to detail

Organisational skills

Job description

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French Speaking Customer Service Assistant, London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0ad5175f1e0d

Job Views:

2

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

Role Overview

We are looking for a dedicated and motivated French Speaking Customer Service Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.

The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.

Key Responsibilities

• Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
• Process customer orders and returns, ensuring a smooth experience from order to delivery
• Address and resolve customer complaints and concerns effectively
• Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
• Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
• Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
• Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support

Requirements

Requirements

• Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Strong problem-solving skills to address customer concerns promptly and effectively
• Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
• Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
• Strong organisational skills to manage multiple inquiries and maintain accurate records

Why Work With Us?

At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What We Offer

• Access to cutting-edge technology and tools to support your work
• Employee discounts on our healthcare products
• Opportunities for personal and professional development within a forward-thinking company