Customer Service Assistant

Luxury Leisure; Gravesend; On-site; GBP 12,000 - 15,000; Full time

Job summary

Luxury Leisure in Gravesend operates an Adult Gaming Centre and a tanning salon Kwik Tan. This role involves shifting patterns across the week, including late nights, with an additional £1.50 per hour for hours between 11pm and 6am. You will promote offers, serve refreshments, and guide customers through gaming options.

Join a dual-venue team and gain product knowledge through our training programme. You’ll contribute to daily operations, including cash handling and ensuring compliance with

Qualifications

• Customer service experience preferred.
• Ability to handle cash securely.

Responsibilities

• Promote offers, promotions and events.
• Provide refreshments and snacks to customers.
• Recommend games and alternative machines using training knowledge.
• Handle cash and provide customers with change.

Skills

Customer service

Cash handling

Product knowledge

Job description

Shift pattern: Monday-Sunday, Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.
Please note this is a dual business, you will be working in both the Adult Gaming Centre and our tanning salon Kwik Tan.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.