Customer Service Assistant

TN United Kingdom; Gateshead; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dedicated customer service assistant to join their dynamic team. This role involves collaborating with sales teams, managing customer inquiries, and ensuring a high standard of service. The company prides itself on its positive culture and commitment to sustainable solutions in indoor climate comfort. If you are a proactive individual with strong communication skills and a passion for customer service, this opportunity offers a chance to thrive in a supportive environment while contributing to innovative solutions. Join a team that values flexibility, continuous improvement, and building strong relationships.

Benefits

Company Pension Scheme

Qualifications

• Strong communication skills and excellent customer service standards.
• Proficient in MS Office and willing to learn technical aspects.

Responsibilities

• Collaborate with sales teams to produce accurate quotations and manage sales orders.
• Maintain CRM database and ensure timely responses to customer inquiries.

Skills

Communication Skills

Customer Service

Time Management

MS Office Proficiency

Problem Solving

Tools

ERP Systems

Job description

Social network you want to login/join with:

• (Wednesday to Friday), 09.00am – 5.00pm Friday (4:30pm finish)
• A large business in stature but a great feel and culture
• Company pension scheme

THE BUSINESS

Our client based in Team Valley is seeking a customer service assistant working 3 days a week. They are a long-standing world leader in delivering sustainable indoor climate comfort solutions, focusing on smart products that are more intelligent, sustainable, and visually appealing in modern homes. They are constantly pushing the boundaries within their field.

THE ROLE

• Collaborate with the client's external sales team and customers to produce accurate quotations and input sales orders.
• Maintain the client's CRM database and manage the sales email inbox, ensuring timely and professional responses.
• Review the sales order book regularly, ensuring accurate invoice dates and effective communication with production, warehouse, and transport teams.
• Develop positive relationships with internal sales teams and handle enquiries promptly, liaising with Finance to resolve invoice and order queries efficiently.
• Manage and maintain accurate logs of orders, quotations, failures, and complaints, ensuring compliance with internal policies and a tidy office environment.
• Focus on continuous improvement, recommend process enhancements, ensure cost-effective operations, and convert competitors' equipment specifications to client alternatives.
• Be flexible to cover other roles during holidays or sickness to maintain customer service levels.

THE PERSON

• Strong communication skills, both internal and external; good phone skills.
• Team player, eager to learn, and understands business operations.
• Excellent listener, understands customer needs, and committed to high customer service standards.
• Proactive, professional, self-motivated, positive attitude, and initiative-driven.
• Highly organized, manages multiple priorities, meets deadlines, and has excellent time management skills.
• Flexible, adaptable to new ideas, performs well under pressure, and a creative problem solver.
• Builds good relationships, tactful and diplomatic, personable, and polite.
• Proficient in MS Office and ERP systems; keen to learn technical aspects.

TO APPLY

If you have the relevant experience, click ‘Apply Now’. Alternatively, Kieran Gill is the point of contact for this position. He can be contacted at 0191 492 6622 or at [emailprotected].