One Stop - Customer Service Assistant

Tesco; North Shields; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player in retail is seeking a motivated Customer Service Assistant to enhance customer experiences at their North Shields location. This dynamic role involves engaging with customers, ensuring store operations run smoothly, and fostering a welcoming environment. You will play a crucial part in delivering outstanding service while working collaboratively with your team. With opportunities for flexible working arrangements and a range of colleague benefits, this position offers a chance to grow within a supportive and inclusive workplace. Join a team dedicated to making a positive impact in the community every day!

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Discounted cash plans with Simply Health

WeCare support services

Retirement Savings Plan

Qualifications

• Experience in customer service roles is a plus.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist customers with feedback and ensure safety protocols are followed.

Skills

Customer Service

Communication

Teamwork

Problem-Solving

Flexibility

Education

High School Diploma

Job description

One Stop • Silksworth • Apply by 27-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in/out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment when available.
• Following the 'Think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.

If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.

Flexible Working

We understand that everyone’s circumstances are different. At One Stop, we welcome discussions about flexible working arrangements. Whether you are starting your career, caring for loved ones, nearing retirement, or adapting to parenthood, talk to us about how we can support your needs.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including fresh and chilled foods, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

As a subsidiary of Tesco, we operate independently from our Head Office in Brownhills, Walsall, and service our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.

Colleague Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans with Simply Health
• Exclusive savings with Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, phased retirement, and more