Customer Service Assistant

TN United Kingdom; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in student accommodation is seeking a Customer Service Assistant to deliver a luxury experience for residents. This role involves providing exceptional service, managing front-of-house duties, and ensuring the upkeep of facilities. Ideal candidates will possess strong communication skills and a proactive attitude towards customer service.

Benefits

Paid holidays including bank holidays

Day off for your birthday

Access to lifestyle perks and discounts

Employer pension contribution

Annual celebrations and team-building events

Employee awards and recognition schemes

Career development opportunities

24/7 Employee Assistance support

Qualifications

• Experienced customer service professional skilled in delivering premium experiences.
• Ability to work in a multicultural environment.
• Excellent communication skills; multilingual abilities are a plus.

Responsibilities

• Provide exceptional and personalized service to students.
• Front of House / Reception duties, greeting and welcoming students.
• Maintain cleanliness and safety of communal areas.

Skills

Customer service

Communication

Organizational skills

Multicultural awareness

Technological proficiency

Job description

Social network you want to login/join with:

Working Hours: 9am – 9pm, Monday - Sunday. 24 hours per week

Contract: Initially a 3-month contract, with the potential to go permanent

Vita Student's next-level apartment design offers a variety of studios to suit our students' lives, providing the privacy of living alone or the laughter of living together. We offer style, luxury, and comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our students.

Our Customer Service Assistant’s responsibilities include:

• Providing an exceptional and personalized service to students by anticipating and fulfilling their needs, offering information on local attractions, and handling inquiries to create a seamless and positive experience.
• Front of House / Reception duties: greeting and welcoming students and guests with a warm, friendly, and vibrant attitude.
• Being available to answer questions and address concerns.
• Ensuring our facilities are well-maintained and respected by residents and guests.
• Maintaining the upkeep of our premium site and facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Providing solutions to issues or challenges that may arise.
• Conducting regular building surveys (block walks every 4-6 hours) and reporting findings.
• Replenishing refreshment stocks, such as coffee beans, tea bags, milk, and vending machine products.
• Managing and storing parcels correctly for easy access by students.
• Being the primary contact for any incidents or emergencies onsite.
• Maintaining waste management areas in compliance with health and safety regulations, addressing potential hazards as needed.

Who we want to join our team:

Professional Experience

• An experienced customer service professional, skilled in delivering premium experiences.
• Proactive in maintaining cleanliness and safety of communal areas; not necessarily professional cleaners.
• Technologically savvy, capable of supporting our operations with various systems and software.

Personal Characteristics

• Ability to work in a multicultural environment, respecting diverse backgrounds and beliefs.
• Excellent communication skills; multilingual abilities are a plus.
• Strong organizational and leadership qualities with composure under pressure.
• Adaptability, creativity, positivity, and resilience to handle unexpected situations.
• Physical ability to perform tasks involving extended standing and repetitive movements, with reasonable adjustments if needed.
• Flexibility to work hours as facilities are open 24/7, including holidays and religious celebrations, with the understanding that availability is essential to ensure continuous service.

Why work for us:

Our employees take pride in working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward dedication with the following benefits:

• Holidays: Paid on a pro-rata basis, including 28 days holiday plus bank holidays.
• Your Birthday: A day off to celebrate your special day.
• Perkbox: Access to lifestyle perks and discounts.
• Royal London Pension: Employer contribution of 3%, with a 5% employee contribution.
• Parties & Events: Annual celebrations and team-building events.
• Recognition Programmes: Employee awards and recognition schemes.
• Career Development: Induction, training, and progression opportunities through various schemes.
• 24/7 Employee Assistance: Confidential support for personal and work issues.

Right to Work & DBS:

All offers are subject to pre-employment checks, including DBS. We cannot sponsor visas; applicants must have the right to work in the UK.