Customer Service Assistant - Full & Part Time - GL1 Leisure Centre

TN United Kingdom; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading leisure trust is seeking a Customer Service Assistant for GL1 Leisure Centre in Gloucester. This role involves being the first point of contact for customers, providing exceptional service, and promoting leisure products. With full training provided and opportunities for career progression, this position is ideal for those passionate about improving community wellbeing.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Fully funded training

Qualifications

• Experience in face-to-face customer service.
• Ability to prioritize tasks effectively.
• Friendly, helpful, and polite demeanor.

Responsibilities

• Serve customers with exceptional customer service skills.
• Promote and sell various products offered by Freedom Leisure.
• Operate till and process memberships.

Skills

Customer Service

Team-oriented

Prioritization

Friendly

Job description

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Customer Service Assistant - Full & Part Time - GL1 Leisure Centre, Gloucester

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Client:

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0548320903f4

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

If you feel driven to inspire people to be more active, improve their wellbeing, and would like a job that will make a real difference to local people’s lives, then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to become more active, contributing to improved lives. From swimming lessons to walking football and everything in-between, we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

The good thing is that we provide you with full training and great potential for career progression. We have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love having a positive impact in their local communities and enjoy the variety that the role provides.

We are looking for a Customer Service Assistant to join our team at GL1. Being the first point of contact for customers entering the centre, you must be able to deliver exceptional customer service at all times. Ideally, you will have experience of dealing with customers, either face-to-face or via the telephone. You will be operating the till, processing memberships, preparing and selling food and drink (as required), and generally ensuring a great service is received by all our customers. We want our employees and customers to have the best experience possible, so if this sounds like you, we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: full & part-time hours available

Requirements

• To serve the leisure centre’s customers using exceptional customer service skills
• Promote and sell the different products that Freedom Leisure offer
• Experience of serving customers in a face-to-face environment
• Ability to prioritise
• Team-oriented approach
• To be friendly, helpful, and polite

We want you to love coming to work, feeling healthy, happy, and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities, and your day-to-day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent, and professional counselling.
• Company pension
• Various insurance and saving schemes
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
• All this as well as fully funded training and career progression opportunities in a team working environment