Customer Service Assistant Over 18

TN United Kingdom; Coventry; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading entertainment venue as a Customer Service Assistant in Coventry. You'll provide exceptional customer service while managing reception duties, hosting events, and ensuring a fun atmosphere. Ideal for those who thrive in a dynamic environment and enjoy working with people. Opportunities for career development are available, making it a great start for your career.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food (when working 6 hours or more)

Enhanced Maternity, Paternity, Adoption leave

Medicash Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance – 2 x annual salary

Long Service Awards

Recommend a Friend Scheme

Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible, including evenings and weekends.

Responsibilities

• Deliver outstanding customer experience at reception.
• Manage various departments including Laser Arena and bar.
• Prepare and serve food and drinks.

Skills

Customer Service

Communication

Team Player

Attention to Detail

Flexibility

Job description

Social network you want to login/join with:

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Client:

Location:

Coventry, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3936d356e8e8

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Come join our fantastic team.

We love to entertain! It’s in our DNA!... and it’s not just about bowling.
We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D
Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully
licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres
are fantastic places to visit, and even better places to work in. Why not come
and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience
for our customers. This includes booking customers in at reception, being a
point of contact for customer questions, being alert to sales opportunities,
hosting individuals and parties, keeping the centre clean and tidy, preparing and
serving food and drinks.

You'll work across various departments, from running the
Laser Arena and hosting Escape Room experiences to managing karaoke rooms and
serving drinks at the bar. Every day will bring something new, keeping the fun
flowing!

You will work efficiently, show initiative and be friendly. Exceptional
customer service will be at heart of your role. You will also need to be
confident and comfortable when dealing with customers.

Skills You Need

• Determined, enthusiastic,
  and able to work in a fast-paced environment
• Excellent customer
  service, communication skills, and a "nothing is too much trouble"
  attitude
• Fully flexible, including
  evenings and weekends
• Approachable, helpful,
  organised, strong
  attention to detail and a strong team player
• Tenpin
  Treats – Retailer discounts, Smart Tech and Best
  Doctors
• Free
  Bowling for family and friends
• Free
  Food (when working 6 hours or more)
• Enhanced
  Maternity, Paternity, Adoption leave
• Medicash
  Health Care Cash Back Scheme
• Employee
  Assistance Programme
• Free
  counselling
• Life
  assurance – 2 x annual salary
• Long
  Service Awards
• Recommend
  a Friend Scheme
• On
  the Spot Rewards

If you are looking for career development, then Tenpin is a great place
to start. We continually strive to develop our network of impressive and highly
successful sites, and recognise great people contribute to great success! Most
of our managers joined us as a Team Member and have progressed into management
or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and
complete the short application process (2 mins).