One Stop - Customer Service Assistant

Tesco; Coventry; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Tesco as a Customer Service Assistant at One Stop, where you'll provide exceptional service in a fast-paced retail environment. Your role will involve stocking shelves, processing payments, and engaging with customers to enhance their shopping experience. We're looking for passionate individuals who value teamwork and customer satisfaction.

Benefits

Flexible working arrangements

Qualifications

• Ability to provide great natural service.
• Willingness to participate in community and charity events.
• Understanding of safety and security procedures.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Encourage customer feedback and ensure safety compliance.

Skills

Customer Service

Teamwork

Communication

Job description

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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance, your role, and what is needed to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat others as you wish to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 employees. Our stores offer a wide range of products and services, including Post Office, vending, and financial services. We are committed to inclusivity and accessibility in our recruitment process.