Customer Service Assistant

THE SOUTHERN CO-OPERATIVE LIMITED; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer-focused retailer in the City of Westminster is looking for a Customer Service Assistant. In this community-oriented role, you'll contribute to a welcoming environment, assist customers with queries, and ensure store standards are met. Benefits include a 20% colleague discount, healthcare plans, a pension scheme, and opportunities for career development. Join a team that values community and customer service excellence.

Benefits

20% colleague discount

Healthcare plans

Employee assistance programme

Generous shopping discounts

NEST pension

Cycle-to-work scheme

Colleague referral scheme

Qualifications

• Experience in customer service is preferred but not required.
• Willingness to help customers and maintain store appearance.
• Ability to work as part of a team and support colleagues.

Responsibilities

• Help customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.
• Maintain a clean, safe, and welcoming store.

Skills

Genuine enthusiasm for great customer service

Hands-on, can-do attitude

Team player

Job description

Our stores are more than just places to shop - they're community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won't just help things run smoothly - you'll be playing a vital role in people's daily lives, especially for those who need us most.

• A genuine enthusiasm for great customer service
• A hands-on, can-do attitude
• A team player who's always ready to help
• A willingness to get stuck into tasks like:
• Helping customers with queries
• Keeping shelves stocked and looking great
• Serving on the checkout
• Keeping the store clean, safe and welcoming

But this role is more than what happens in-store. We're all about community - so we're looking for someone who's ready to get involved and make a difference.

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices.

You'll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more. We want to put U in Southern Co-op - start your new career now.