Customer Service Assistant

Wickes; Aberdeen City; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Employer pension 10%

35 days annual leave

Staff discount 20%

Cycle to work

Job summary

Wickes is hiring for a 20-hour-per-week role focused on creating a positive customer experience in our showroom. You’ll help customers find products, answer questions, and support a smooth shopping journey while working flexible weekends and evenings.

Training and development are provided as part of a supportive team. You’ll engage with customers to understand their needs, drive sales, and deliver excellent service each day.

Qualifications

• Experience in customer-facing roles preferred.
• Able to work flexible weekends, evenings and day shifts.
• Great communicator with a friendly, helpful attitude.

Responsibilities

• Greet customers and assist with product selection in showroom.
• Drive sales and customer satisfaction through proactive engagement.

Skills

Customer service

Sales engagement

Communication

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Working Pattern & Flexibility

• Hours & Shifts: This is a 20-hour per week role requiring flexibility across weekends, evenings, and day shifts.

• Advance Planning: While the role requires a flexible approach to shift patterns, rotas are circulated weeks in advance to help you plan ahead. Once you start, the management team will also work with you to build in as much consistency as possible to suit your personal schedule.

What You’ll Be Doing

• Showroom Focus: You will be primarily based within our showroom environment, helping customers bring their home improvement projects to life.

• Customer Engagement & Sales: You’ll be the friendly face greeting customers as they arrive, actively engaging with them to understand their needs, and driving sales.

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.

*Salary Dependent on Age