Customer Service Assistant

Wickes; Trowbridge; Presencial; GBP 17.000 - 18.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Up to 10% employer pension

Up to 35 days annual leave incl. bank/

£12.71 phr (21+), £12.00 phr (18-20)

20% colleague discount

Gain share bonus up to £300/month

Save-as-you-earn scheme

Life assurance

Descripción de la vacante

Wickes is hiring for a part-time customer service role in the store. The position involves 15 hours per week with late shifts finishing at 8:30pm, covering two midweek days (Wednesday or Friday) and a guaranteed Saturday.

Applicants must be 18+ and should have previous customer service experience where possible. You will be welcomed into a supportive environment with training, potential for development and a range of benefits.

Formación

• Must be 18+ years old.
• Experience in a similar role preferred.

Responsabilidades

• Deal with and assist customers on a daily basis.
• Provide a high level of customer service and ensure a friendly store experience.

Conocimientos

Customer service

Retail experience

Descripción del empleo

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shifts...

This is a part time role, consisting of 15 hours a week. This will require coverage two days a week on either Wednesday or Friday, with Saturday guaranteed. These shifts will be late shifts, finishing at 8:30pm.

You must be 18 years of age or above for this role*

About you...

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age