Customer Service Assistant

Wickes; Glasgow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Gain share bonus

Pension contribution

Annual leave

Colleague discount

Save-as-you-earn

Cashback health scheme

Cycle to work

Life assurance

Digital GP

Financial education & loans

Discount platform

Gym membership savings

Job summary

Wickes in the United Kingdom is recruiting two colleagues to join our team on a 20-hour per week basis across Self-Serve and Order Fulfilment roles. You’ll deliver a friendly customer experience with flexible shift patterns including some evenings and Saturdays for the Order Fulfilment role.

Training, support and rewards are provided to help you grow within Wickes. We offer a benefits package with a weekly hours structure, pension contributions, generous annual leave and discounts.

Qualifications

• Experience in a customer service role preferred.
• Willing to work evenings and weekends.
• Excellent communication and friendly demeanor.

Responsibilities

• Assist customers and provide outstanding service.
• Support with Self-Serve and Order Fulfilment tasks.
• Work shifts including early mornings and Saturdays.

Skills

Customer service

Flexible shifts

Job description

The Role...

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you're creating a helpful and friendly customer experience, we'll be thinking of new ways to reward, develop and invest in you. You'll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

We are currently looking to recruit two new colleagues to join our team on a 20-hour per week basis, covering roles across both Self-Serve and Order Fulfilment. For the Self-Serve position, we can offer flexibility with shift patterns, though this will include some evening and weekend work. For the Order Fulfilment role, shifts will primarily consist of early mornings with 6:30 AM starts, which will include Saturdays.

About you...

Every day you'll be dealing with and assisting customers, so it's important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age