Customer Service Apprenticeship - Leicestershire Domiciliary Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retail store in Leicester is offering a full-time customer service apprenticeship position. The role involves providing excellent service by advising customers on their hearing aids and glasses and efficiently handling phone inquiries. Candidates will undertake a Customer Service Practitioner course at level 2 while gaining practical experience in a retail environment within a supportive team setting.

Qualifications

• Customer service practitioner course at level 2.
• Ability to give top-notch advice to customers.
• Skills in answering telephone calls efficiently.

Responsibilities

• Advise customers on the status of their hearing aids/glasses.
• Provide excellent customer service during store operations.

Job description

As an apprentice in our store and you’ll have everything you need to truly realise your potential in a role, all whilst earning a real wage. Giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. Advising customers that their hearing aids/ glasses are ready or delayed as appropriate.

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Days and Shifts to be confirmed. Full time to include weekend working.

Expected Duration: 12 Months