Customer Service Apprenticeship

British Gas; Leicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

British Gas offers a Customer Service Apprentice program that allows you to earn while you learn. This 18-month programme combines structured training with hands-on experience, supporting customers and addressing their needs. You will gain a Level 3 qualification and develop essential skills in a fast-paced environment while being rewarded with a competitive salary.

Qualifications

• Passionate about delivering exceptional customer service with energy and enthusiasm.
• Strong communication skills to handle diverse enquiries empathetically.
• Ability to thrive in a fast-paced, high-pressure environment.

Responsibilities

• Support customers through inquiries and complaints via phone, web chat, or email.
• Manage case loads and provide first-time solutions.
• Attend virtual college weekly as part of structured learning.

Skills

Customer Service Passion

Time Management

Digital Savvy

Communication Skills

Resilience

Problem-Solving

Self-Development

Education

Level 3 Customer Service Specialist qualification

Job description

Join British Gas as a Customer Service Apprentice and earn while you learn.

You’ll gain a Level 3 Customer Service Specialist qualification supporting our customers, including those who may be vulnerable, and helping shape a net zero future.

British Gas Energy comprises several business areas.

Credit customers who generally pay by monthly direct debit or quarterly bills.

Pay As You Gocustomers who pay by toping up their meter as and when required.

Business customer who owns a small business (SME) who can pay either way.

Your apprenticeship will be within one of these fantastic teams.

The apprenticeship programme takes 18 months to complete and will consist of 20% dedicated, structured learning with 80% on-the-job call taking. You’ll receive support from our external training partner Babington along with support from a dedicated mentor and your wider team.

Important Details:

• Salary:£18,334 (rising to £23,573 after 52 weeks)

• Department Hours:Monday to Friday, 8am-6pm

• Start Date:1st & 8th September 2025.

• Office Location:Penman Way, Grove Park, Leicester, England, LE19 1SZ

You'll begin with eight weeks of in-office training, Monday to Friday, in our Leicester,office. We operate a flex policy which will be determined by your manager, however it is likely that the first 6 months will be fully office based. This is subject to change.

What you’ll do:

While On-the-job, you will speak to our customers when they need us, addressing their enquiries and complaints with empathy and care. You will manage your own case loads through a variety of different methods, either phone, web chat or email. You will spend 1 day per week attending virtual college as part of your dedicated learning.

What we need from you:

• Customer Service Passion:Deliver exceptional service with energy and enthusiasm.

• Time Management:Handle diverse enquiries efficiently.

• Digital Savvy:Navigate multiple complex systems.

• Communication Skills:Clear, empathetic, and calm across various channels.

• Resilience:Thrive in a fast-paced, high-pressure environment.

• Problem-Solving:Provide first-time solutions and improve processes.

• Self-Development:Continuously improve skills with our support.

Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.