Apprentice Customer Service Representative

Reflexlabels; Mansfield; On-site; GBP 12,000 - 20,000; Full time

Job summary

A leading company in the print and packaging sector is looking for an Apprentice Customer Service Representative in Mansfield. This role is ideal for candidates seeking to start their careers in customer service, offering comprehensive training through an apprenticeship. The successful candidate will support customers by managing their orders, resolving complaints, and maintaining records efficiently in a collaborative team environment.

Qualifications

• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Ability to stay organised and manage multiple tasks in a fast-paced environment.
• Capable of resolving customer issues with patience and a solution-oriented approach.

Responsibilities

• Serve as the primary point of contact for customers, responding to queries and processing orders.
• Investigate and resolve customer complaints, ensuring timely and professional resolution.
• Maintain accurate customer service records and manage data entry tasks.

Skills

Strong Communication

Organisational Skills

Problem-Solving

Team Player

Job description

Job Title:Apprentice Customer Service Representative

Company:Reflex Labels

Location:Mansfield, UK

Position Type:Full-Time, Permanent

Working Hours:Monday to Friday, 8:30 am to 5:00 pm

About Reflex Group:Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Role Overview:Reflex Labels is seeking a self-driven and motivatedApprentice Customer Service Representativeto join our team in Mansfield. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. You will be expected to complete an apprenticeship alongside your role, during working hours.

Key Responsibilities:

• Customer Communication:Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
• Order Management:Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
• Complaint Resolution:Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting:Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
• Collaboration:Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
• Record Keeping:Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience:

• Strong Communication:Excellent verbal and written communication skills for interacting with customers and colleagues alike.
• Organisational Skills:Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
• Problem-Solving:Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
• Team Player:Ability to work collaboratively within a team and independently take ownership of customer accounts.