Level 3 Customer Service Apprentice - React Industrial Solutions Ltd

Getting In Limited; Bicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is offering a fantastic opportunity for aspiring customer service professionals. As a Level 3 Customer Service Apprentice, you will gain hands-on experience while developing essential skills in communication, organization, and problem-solving. This apprenticeship not only provides valuable training but also positions you for future career growth in a supportive environment. With dedicated tutors guiding you through the process, you'll be well-equipped to tackle real-world challenges and contribute to a thriving team. If you're eager to kickstart your career in customer service, this apprenticeship is the perfect stepping stone.

Qualifications

• Strong communication and customer care skills are essential.
• IT skills and attention to detail are important for processing orders.

Responsibilities

• Communicate effectively with customers and suppliers via phone and email.
• Process customer orders and prepare quotes while maintaining records.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Logical thinking

Team working

Initiative

Patience

Education

Level 3 Customer Service Specialist qualification

Tools

Sage CRM

Job description

Level 3 Customer Service Apprentice - React Industrial Solutions Ltd

Apply From: 13/11/2024

Learning Provider

Delivered by SCCU LTD

Employer

INSPIRE ATA LIMITED

Vacancy Description

• Communicating with customers and suppliers over the telephone and via email
• Logging queries and setting tasks to the purchasing team using our Sage CRM (Customer Relationship Management) system
• Processing customer orders that are straightforward including the procurement of the parts/services requested by customers
• Preparing quotes for customers
• Converting quotes to sales orders
• Chasing for updates on deliveries from suppliers
• Keeping customers informed
• Reviewing on-hold orders and actioning where necessary
• Reviewing all zero-value pricing orders
• Sales invoice runs
• Inputting data on Sage
• Running reports
• General administration duties

Key Details

Vacancy Title

Level 3 Customer Service Apprentice - React Industrial Solutions Ltd

Employer Description

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specializes in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organization that simply hosts you as an apprentice.

Vacancy Location

6 Empire Road, OX26 2FL

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000286946

Key Dates

Apply From

13/11/2024

Closing Date For Applications

2024-11-30 23:59:59

Interview Begin From

Possible Start Date

2024-12-05 00:00:00

Training

Training to be Provided

• Level 3 Customer Service Specialist qualification
• Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical thinking, Team working, Initiative, Patience.

Apply Now