Customer Service Apprentice

D S D; Bedford; On-site; GBP 10,000 - 20,000; Full time

Job summary

A fantastic opportunity has arisen for a Customer Service Apprentice to join a fast-paced team in Bedford. The role involves helping a diverse range of customers with various council services, aiming to deliver high-quality customer assistance. Applicants should possess a positive attitude and excellent customer service skills to thrive in this vacancy.

Qualifications

• Positive attitude and excellent customer service skills required.
• Must have been ordinarily resident in the UK for the past three years or meet another eligibility status.

Responsibilities

• Provide help and assistance to customers on a variety of Council services.
• Resolve enquiries accurately and efficiently in the Contact Centre.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Job Title

Grade

NMW

Salary Range (£ pro rata for part time roles)

NMW

Contract Type

Full time fixed term

Contract Hours

Fixed term for 18 months

37.00

Job Advert

A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre. To provide help and assistance to a diverse range of customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker.

You will be required to complete a basic criminal records check for unspent convictions.

In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations.

How to apply

When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CVand answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below.

Closing Date: 1st July 2025

Interview Date(s): W/C 28th July 2025

Please note:

The Council will not normally re-employ ex-employees in receipt of:

· a severance payment (within 12 months of leaving)

· a local government pension (applies to Senior Officers only)

unless the appointment is business critical

For further information, please email [e-mail]

Bedford Borough Council is proud to be a member of the Armed Forces Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.

Disabled applicants

Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.

https://www.bedford.gov.uk/jobs/more-information-and-how-apply/information-and-guidance-applying-council-vacancies/disability

Care Leavers Covenant

Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority ora care leaver (care experienced young person), and under the age of 25, we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.

https://mycovenant.org.uk/about/

Additional Vacancy Information

Allowance (pro rata for part time roles)

N/A

Work Pattern

37 hours per week, Monday - Friday

Is this an enhanced DBS role?

No

Is this a politically restricted role?

No

Is this a customer facing role which requires a fluent English Speaker?

Yes

Vacancy Location

Location

Bedfordshire, Bedford Borough Council Recruitment, Bedford

Location

Borough Hall Cauldwell Street MK42 9AP Bedford

Is this a designated car user position?

No

Attachments

Job Profile

Attachments

Job Profile

NEW Job Profile - Customer Service Apprentice.pdf (431 Kb)

CV Template

CV Template.docx (16 Kb)

General information

Reference

4395-2076

Reference

4395-2076

Closing Date

01/07/2025

Closing Date

01/07/2025

You may be interested in these vacancies