Customer Service Apprentice

DHL Germany; Derby; On-site; GBP 20,000 - 25,000; Full time

Job summary

DHL Express UK seeks a Customer Service Apprentice to join their team at East Midlands Airport. This apprenticeship offers hands-on experience in a dynamic environment, aiming to equip candidates with essential customer service skills and qualifications needed for a successful career in logistics. Join a globally respected company and kickstart your career while learning about the exciting world of logistics.

Benefits

Annual leave entitlement pro rata based on contract period

Cycle2Work Scheme

Discounts and savings on thousands of retailers

Full support with studies including 20% off the job activities

Internal training program

Qualifications

• Good communication skills (written and verbal).
• Experience of working with MS Word & Excel is desirable.

Responsibilities

• Respond to customer enquiries and provide tailored advice.
• Maximise booking conversions and promote DHL offerings.
• Handle objections professionally and restore customer confidence.

Skills

Communication skills

IT skills

Problem-solving skills

Ability to adapt to change

Time management

Education

English & Maths – C or above

Job description

Customer Service Apprenticeship

Location: East Midlands Airport

Apprenticeship: Customer service practitioner - Lvl 2 (18 month fixed-term Contract)

About us

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to beThe Logistics Company of the Worldwe engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Kickstart Your Career with DHL – Frontline Customer Service Apprentice

Are you passionate about delivering great customer experiences? Ready to earn while you learn and grow with a global logistics leader? Join us at DHL as a Frontline Customer Service Apprentice – and be at the heart of the action from day one.

About the Role

As a Customer Service Apprentice, you’ll be the friendly voice behind the DHL brand – the first point of contact for our valued customers. Whether it’s helping them book shipments, tracking deliveries, or upselling our premium services, you’ll play a key role in making their experience smooth, professional, and memorable.

You’ll gain hands-on experience in a fast-paced call centre environment while working towards your Customer Service qualification. With expert training, dedicated support, and real responsibility, you’ll be set up for long-term success.

What You’ll Do

• Respond to customer enquiries, offering tailored advice on our products and services
• Maximise booking conversions and promote value-added DHL offerings
• Resolve tracking enquiries quickly and accurately, boosting first-time resolution rates
• Handle objections with professionalism and empathy to restore customer confidence
• Spot and share potential business opportunities with the Sales team
• Accurately input booking data and validate customer information
• Ensure customers are aware of delivery restrictions and additional requirements
• Educate customers on DHL’s digital tools and self-service options
• Provide pricing and delivery quotes, and update bookings as needed

What You’ll Learn

• Outstanding communication and problem-solving skills
• Sales and negotiation techniques
• The inner workings of global logistics and customer service
• Professionalism, teamwork, and time management
• And much more – all while working towards a nationally recognised qualification!

Why Join DHL?

• Work with one of the most respected logistics companies in the world
• Get paid to learn, with full support throughout your apprenticeship
• Build a career with real opportunities for development and progression
• Be part of a supportive, inclusive, and high-performing team

Ready to launch your customer service career with a company

Your Profile – Skill sets and Attributes

• Good communication skills (written and verbal)
• Strong IT skills
• Willingness to learn
• Ability to adapt to change
• Ability to work towards deadlines
• Ability to work independently and as part of a team
• A desire to progress your career within a customer service environment
• Experience of working with MS Word & Excel is extremely desirable

Education/Qualifications

English & Maths – C or above (preferred)

Our Promise to You

• Full support with your studies including 20% off the job activities
• An excellent pay structure
• Annual leaveentitlement pro rata based on contract period
• Work in a rapidly growing industry, with career development
• Internal training programme
• Modern and well-maintained fleet
• As well a competitive hourly rate you have access to some other fantastic optional benefits such as Cycle2Work Scheme, and discounts and savings on 1000’s of retailers.

What’s Next?

• Apply now and upload your CV online.
• Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

DHL Express is a #4 UK Best Place to Work and a Global Top Employer (for the eighth consecutive year).

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.