Customer Service Apprenticeship - Leicester

Centrica plc; Leicester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join British Gas as a Customer Service Apprentice in Leicester, where you'll receive a Level 3 qualification while gaining hands-on experience in delivering excellent customer service. This full-time role combines structured learning with real-world application, empowering you to contribute to a greener future while developing essential career skills. Begin your journey on September 1st or 8th, 2025, with eight weeks of in-office training.

Qualifications

• Customer service experience preferred.
• Ability to handle diverse customer enquiries.
• Willingness to learn and improve skills.

Responsibilities

• Speak to customers to address enquiries and complaints.
• Manage calls through phone, web chat, or email.
• Attend virtual college weekly as part of learning.

Skills

Customer Service Passion

Time Management

Digital Savvy

Communication Skills

Resilience

Problem-Solving

Self-Development

Education

Level 3 Customer Service Specialist qualification

Job description

Customer Service Apprenticeship - Leicester page is loaded

Customer Service Apprenticeship - Leicester

Apply locations Leicester time type Full time posted on Posted Today time left to apply End Date: June 30, 2025 (12 days left to apply) job requisition id R0074063

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Join British Gas as a Customer Service Apprentice and earn while you learn.

You’ll gain a Level 3 Customer Service Specialist qualification supporting our customers, including those who may be vulnerable, and helping shape a net zero future.

British Gas Energy comprises several business areas.

Credit customers who generally pay by monthly direct debit or quarterly bills.

Pay As You Go customers who pay by toping up their meter as and when required.

Business customer who owns a small business (SME) who can pay either way.

Your apprenticeship will be within one of these fantastic teams.

The apprenticeship programme takes 18 months to complete and will consist of 20% dedicated, structured learning with 80% on-the-job call taking. You’ll receive support from our external training partner Babington along with support from a dedicated mentor and your wider team.

Important Details:

• Salary:£18,334 (rising to £23,573 after 52 weeks)

• Department Hours:Monday to Friday, 8am-6pm

• Start Date:1st & 8th September 2025.

• Office Location:Penman Way, Grove Park, Leicester, England, LE19 1SZ

You'll begin with eight weeks of in-office training, Monday to Friday, in our Leeds office. We operate a flex policy which will be determined by your manager, however it is likely that the first 6 months will be fully office based. This is subject to change.

What you’ll do:

While On-the-job, you will speak to our customers when they need us, addressing their enquiries and complaints with empathy and care. You will manage your own case loads through a variety of different methods, either phone, web chat or email. You will spend 1 day per week attending virtual college as part of your dedicated learning.

What we need from you:

• Customer Service Passion:Deliver exceptional service with energy and enthusiasm.

• Time Management:Handle diverse enquiries efficiently.

• Digital Savvy:Navigate multiple complex systems.

• Communication Skills:Clear, empathetic, and calm across various channels.

• Resilience:Thrive in a fast-paced, high-pressure environment.

• Problem-Solving:Provide first-time solutions and improve processes.

• Self-Development:Continuously improve skills with our support.

Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We are Centrica

We’re powered by purpose

Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.

We’re looking for people to add to our culture – not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We’re a people place after all.