Customer Service Apprentice: Launch Your Support Career

Worcestershire County Council; Redditch; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

Oakland International is advertising a Customer Service Apprentice in Redditch, Worcestershire. You will learn on the job while supporting customers by phone, email and in person, gaining practical experience and completing coursework.

The role runs for 1 year 3 months with a 30-hour week, based at Seafield Lane, Beoley, Redditch. The apprenticeship includes on‑the‑job training and potential career progression within the company.

Qualifications

• GCSE maths and English (grade 4) required.
• A willingness to learn and develop customer service skills.
• Ability to work with colleagues and customers.

Responsibilities

• Respond to customer enquiries by phone, email and face to face.
• Provide accurate information about products, services and processes.
• Assist in resolving customer issues and complaints professionally.
• Process customer requests, orders and records accurately.
• Maintain customer databases and administrative records.
• Work collaboratively with colleagues across different departments.
• Develop communication, problem-solving and organisational skills.
• Follow company procedures, policies and service standards.
• Complete apprenticeships training and coursework alongside practical work experience.

Skills

Customer care

Analytical skills

Logic

Creativity

Initiative

Non judgemental

Education

GCSE Maths & English (grade 4)

Job description

Oakland International is advertising a Customer Service Apprentice in Redditch, Worcestershire. You will learn on the job while supporting customers by phone, email and in person, gaining practical experience and completing coursework.

The role runs for 1 year 3 months with a 30-hour week, based at Seafield Lane, Beoley, Redditch. The apprenticeship includes on‑the‑job training and potential career progression within the company.