Customer Service Apprentice

Worcestershire County Council; Redditch; Hybrid; GBP 11,000 - 14,000; Part time

Job summary

Oakland International is advertising a Customer Service Apprentice in Redditch, Worcestershire. You will learn on the job while supporting customers by phone, email and in person, gaining practical experience and completing coursework.

The role runs for 1 year 3 months with a 30-hour week, based at Seafield Lane, Beoley, Redditch. The apprenticeship includes on‑the‑job training and potential career progression within the company.

Qualifications

• GCSE maths and English (grade 4) required.
• A willingness to learn and develop customer service skills.
• Ability to work with colleagues and customers.

Responsibilities

• Respond to customer enquiries by phone, email and face to face.
• Provide accurate information about products, services and processes.
• Assist in resolving customer issues and complaints professionally.
• Process customer requests, orders and records accurately.
• Maintain customer databases and administrative records.
• Work collaboratively with colleagues across different departments.
• Develop communication, problem-solving and organisational skills.
• Follow company procedures, policies and service standards.
• Complete apprenticeships training and coursework alongside practical work experience.

Skills

Customer care

Analytical skills

Logic

Creativity

Initiative

Non judgemental

Education

GCSE Maths & English (grade 4)

Job description

Closes in 15 days (Friday 20 November 2026 at 11:59pm)

A Customer Service Apprentice provides support to customers while developing the skills, knowledge, and behaviours needed for a career in customer service. Working alongside experienced colleagues, the apprentice learns how to deliver excellent customer experiences, resolve enquiries, and build positive relationships with customers.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours Monday to Friday - 7 hours per day.1 hour lunch break. Times to be discussed with applicant.

30 hours a week

Monday 30 November 2026

Duration

1 year 3 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

• Respond to customer enquiries by phone, email and face to face.
• Provide accurate information about products, services and processes.
• Assist in resolving customer issues and complaints professionally.
• Process customer requests, orders and records accurately.
• Maintain customer databases and administrative records.
• Work collaboratively with colleagues across different departments.
• Develop communication, problem-solving and organisational skills.
• Follow company procedures, policies and service standards.
• Complete apprenticeships training and coursework alongside practical work experience.

Where you'll work

Seafield Lane
Beoley
Redditch
Worcestershire
B98 9DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign‑posting or resolution to meet your customers needs and manage expectations.

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental

About this employer

Oakland International is a multi‑award‑winning, family‑owned business operating across the UK and Ireland, specialising in temperature‑controlled logistics UK and integrated food logistics UK solutions.

A Customer Service Apprenticeship is an excellent starting point for a long‑term career within the business. Following successful
completion of the apprenticeship, employees who demonstrate commitment. strong performance, and a positive attitude may
have opportunities to progress into a variety of roles, including:

• Customer Service Advisor
• Senior Customer Service Advisor
• Customer Service Coordinator
• Customer Service Manager

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

The reference code for this apprenticeship isVAC2000057568.