Customer Service Apprentice

Total People; Crewe; On-site; GBP 8,300 - 14,000; Full time

Job summary

Total People in the UK is recruiting an apprentice Customer Service Practitioner to kick-start a career in customer service and business operations at our Northwich headquarters. You will make outbound calls, handle inquiries, and use MS 365 to communicate and schedule activities while supporting daily admin tasks and working with the team to deliver great service.

As an apprentice, you will learn our values of care, professionalism and community, enabling you to contribute to smooth operations

Qualifications

• Experience in customer service is beneficial.
• Strong communication and interpersonal skills.
• Ability to use MS Office 365 applications for communication and record-keeping.

Responsibilities

• Make outbound calls to clients in a friendly and professional manner.
• Handle inbound customer enquiries efficiently and confidently.
• Use Microsoft 365 applications to communicate, schedule activities and maintain records.
• Support day-to-day administrative and operational tasks.
• Work closely with colleagues to ensure excellent customer service and smooth business operations.

Skills

Customer service

Communication

MS Office 365

Tools

Microsoft 365

Job description

We're looking to recruit a motivated and enthusiastic apprentice to join our team at our Northwich headquarters. This is a fantastic opportunity to start a career in customer service and business operations while working in a supportive and growing organisation.

What You'll Be Doing As a Customer Service Practitioner Apprentice, you'll play a key role in supporting our customers and the wider business by:

• Making outbound calls to clients in a friendly and professional manner
• Handling inbound customer enquiries efficiently and confidently
• Using Microsoft 365 applications to communicate, schedule activities and maintain records.

• Supporting day-to-day administrative and operational tasks
• Working closely with colleagues to ensure excellent customer service and smooth business operations
• Representing our values of care, professionalism and community in every interaction