Customer Service Apprentice – Hybrid & AI Helpdesk

Get Staffed Online Recruitment Limited; Knaphill; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Hybrid working

Excellent office environment

Open culture with social events

Enhanced maternity and paternity leave

Workplace pension scheme

Paid sick leave

Mental health and wellbeing support

Employee growth plans

Career and development training

Free breakfast, fruit and snacks

Job summary

Get Staffed Online Recruitment Limited is hiring a Customer Service Specialist Apprentice in a hybrid Woking (Surrey) setting. The role includes 12 months of training with protected off-the-job training time and a starting salary of £15,600 gross per annum, plus up to £300 per month travel support.

The apprenticeship leads to a Level 3 Customer Service Specialist qualification, with responsibilities spanning helpdesk triage, ticket resolution, knowledge base updates, and monthly SLA reporting

Qualifications

• 5 GCSEs at grades A-C/9-4 (or equivalent) including English and Maths.
• Strong written and verbal communication skills.
• Comfortable using AI tools with human review.

Responsibilities

• Log, triage and categorise helpdesk tickets, using AI-suggested categories.
• Resolve first-line queries and raise complex issues per escalation processes.
• Keep accurate ticket records and add solved issues to knowledge base.
• Gather customer feedback and track themes.
• Prepare monthly service reports and SLA tracking under supervision.
• Shadow and participate in major incident management.
• Support change delivery management.
• Report inaccurate or biased AI output.

Skills

Customer service

Written & verbal communication

Relationship building

Patience

Willingness to learn

Attention to detail

AI tool usage

Teamwork

Education

5 GCSEs incl English & Maths

Tools

Google Workspace

Jira service desk

Claude

Job description

Get Staffed Online Recruitment Limited is hiring a Customer Service Specialist Apprentice in a hybrid Woking (Surrey) setting. The role includes 12 months of training with protected off-the-job training time and a starting salary of £15,600 gross per annum, plus up to £300 per month travel support.

The apprenticeship leads to a Level 3 Customer Service Specialist qualification, with responsibilities spanning helpdesk triage, ticket resolution, knowledge base updates, and monthly SLA reporting