Customer Relations Apprentice | Hybrid CX Career

BSI; City of Westminster; Híbrido; GBP 9600 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

27 days annual leave

Health insurance

Pension plan with company contribution

Life insurance

Car allowance (dependent on role)

Income protection

Paid maternity leave

Paid paternity leave

Paid parental leave

Adoption leave

Compassionate leave

Bereavement leave

Learning and development opportunities

Wide range of flexible benefits

Descripción de la vacante

BSI is hiring a Customer Relations Apprentice in Covent Garden, offering a hybrid working model. You will join the customer experience team as the first point of contact for customers, supporting members and non-members with documents, updating details in internal systems, and enabling self-serve navigation on the BSI websites.

You will undertake a Level 2 Customer Service Practitioner apprenticeship, expected to complete within 12 months, with strong backing from the team to ensure success.

Formación

• Customer service mindset with focus on first-contact resolution.
• Strong communication via phone, chat and email.
• Attention to detail in updating CRM records.

Responsabilidades

• Handle customer enquiries via phone, chat and email aiming for first-contact resolution.
• Act as a switchboard to transfer calls throughout the business.
• Process credit card payments, refunds and credits.
• Troubleshoot BSI online shop issues, ensuring resolution with support if needed.
• Maintain accurate customer records in CRM, including account creation, quotes, orders and invoices.
• Build strong relationships with customers and internal teams.

Conocimientos

Customer service

Communication

Attention to detail

Proactive mindset

Organisational skills

Educación

Level 2 Customer Service Practitioner apprenticeship

Herramientas

CRM

BSI online shop systems

Descripción del empleo

BSI is hiring a Customer Relations Apprentice in Covent Garden, offering a hybrid working model. You will join the customer experience team as the first point of contact for customers, supporting members and non-members with documents, updating details in internal systems, and enabling self-serve navigation on the BSI websites.

You will undertake a Level 2 Customer Service Practitioner apprenticeship, expected to complete within 12 months, with strong backing from the team to ensure success.