Customer Experience Apprentice — Hybrid, Global Impact

Bsi; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

27 days annual leave

Health insurance

Pension plan

Life insurance

Car allowance

Income protection

Paid parental leave

Learning and development

Job summary

BSI is seeking a Customer Relations Apprentice in Covent Garden (Hybrid) to join the customer experience team as a first point of contact for customers buying documents online. You will update customer details, help users self-serve on the website, and complete a Level 2 Customer Service Practitioner apprenticeship, expected to finish within 12 months with support from the team.

You will handle inquiries via phone, chat and email, process payments, and ensure accurate CRM records while learning

Qualifications

• Strong customer service orientation and willingness to help customers.
• Excellent written and verbal communication skills.
• Ability to stay calm and professional with challenging queries.
• Proactive and organized with good time management.

Responsibilities

• Handle customer enquiries via phone, chat and email with first-contact resolution.
• Act as a switchboard and transfer calls as needed within the business.
• Process payments, refunds and credits accurately.
• Troubleshoot online shop issues and coordinate with support teams for resolution.
• Maintain accurate customer records in CRM, including accounts, quotes and orders.
• Build positive relationships with customers and internal teams.

Skills

Customer service

Communication

Attention to detail

Education

Level 2 Customer Service Practitioner

Job description

BSI is seeking a Customer Relations Apprentice in Covent Garden (Hybrid) to join the customer experience team as a first point of contact for customers buying documents online. You will update customer details, help users self-serve on the website, and complete a Level 2 Customer Service Practitioner apprenticeship, expected to finish within 12 months with support from the team.

You will handle inquiries via phone, chat and email, process payments, and ensure accurate CRM records while learning