Customer Experience Apprentice | Hybrid + Training

BSI Group

Greater London

Hybrid

GBP 12,000 - 17,000

Full time

3 days ago

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Benefits offered by this job

27-days annual leave

Health insurance

Life insurance

Pension plan with company contribution

Car allowance

Income protection

Paid maternity leave

Paid paternity leave

Paid parental leave

Adoption leave

Compassionate leave

Paid bereavement leave

Learning and development opportunities

Wide range of flexible benefits

Job summary

BSI is hiring a Customer Relations Apprentice to join our customer experience team in Covent Garden (Hybrid). You will support members and non-members purchasing documents, update CRM, and help customers self-serve on our websites while completing a Level 2 Customer Service Practitioner apprenticeship.

The apprenticeship is expected to complete within 12 months, with support from the team to ensure success.

Qualifications

Positive attitude with a drive for excellence
Initiative to find out more information
Excellent attention to detail
Polite and prompt communication via email and chat
Proactive and organized mindset
Ability to prioritize tasks

Responsibilities

Handle customer enquiries via phone, chat and email aiming for first-contact resolution
Act as a switchboard to transfer calls throughout the business
Process credit card payments, refunds and credits
Troubleshoot BSI online shop issues, ensuring resolution with support if needed
Maintain accurate customer records in CRM, including account creation, quotes, orders and invoices
Build strong relationships with customers and internal teams