AI-Savvy Customer Service Apprentice (Hybrid)

Get Staffed Online Recruitment Limited; Woking; Híbrido; GBP 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent office environment

Company social events

Enhanced parental leave

Paid sick leave

Mental health support

Growth plans

Training and development

Free breakfast and snacks

Descripción de la vacante

Get Staffed Online Recruitment Limited is offering a hybrid apprenticeship in Woking to support customers of Invuse and Invotra SaaS products through a helpdesk and other customer interactions. You will learn to resolve and escalate queries, analyse feedback, and contribute to service improvement as part of a Level 3 Customer Service Specialist program.

The role requires 5 GCSEs including English and Maths, plus a willingness to learn technical products and to work with AI tools under human

Formación

• 5 GCSEs at grades A*-C/9-4 (or equivalent) including English and Maths.
• Willingness to learn technical products.
• Confident writing to customers; comfortable using AI tools with human review.

Responsabilidades

• Log, triage and categorise helpdesk tickets, checking AI-suggested categories and replies before acting on them.
• Resolve first-line queries and escalates complex issues per customer escalation and live service processes.
• Keep accurate ticket records and add solved issues to the internal knowledge base.
• Gather customer feedback per the Customer Feedback Collection and Management Process and track themes.
• Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision.
• Shadow and become involved in major incident management.
• Support with change delivery management.
• Report inaccurate or biased AI output through the AI Concerns Reporting Procedure.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Educación

GCSE English & Maths

Herramientas

Google Workspace

Jira (nice to have)

Claude (nice to have)

Descripción del empleo

Get Staffed Online Recruitment Limited is offering a hybrid apprenticeship in Woking to support customers of Invuse and Invotra SaaS products through a helpdesk and other customer interactions. You will learn to resolve and escalate queries, analyse feedback, and contribute to service improvement as part of a Level 3 Customer Service Specialist program.

The role requires 5 GCSEs including English and Maths, plus a willingness to learn technical products and to work with AI tools under human