Customer Service Apprentice

Intec Business Colleges; Warwick; On-site; GBP 15,000 - 19,000; Full time

Job summary

Gallagher in Warwick is offering a 19-month apprenticeship that combines reception, customer service and admin duties. You will welcome visitors, manage the reception area, answer calls and support training events, while gaining practical business and organisational skills.

Ideal candidates will have excellent communication and interpersonal skills, be reliable and punctual, and have GCSE English and Maths.

Qualifications

• GCSE English and Maths at grade C/4 or higher (or equivalent).
• Excellent communication and interpersonal skills.
• Friendly, proactive and reliable with a can-do attitude.

Responsibilities

• Welcome visitors, customers and guests to the Gallagher office in a professional and friendly manner.
• Manage the reception area and customer experience facilities, ensuring they are well-presented at all times.
• Escort visitors and assist with sign-in procedures where required.
• Answer and direct incoming telephone calls professionally.
• Support customer and partner training events, meetings, and workshops.
• Provide general administrative support to various business departments.
• Organise and maintain electronic and paper filing systems.
• Prepare meeting rooms and training facilities.
• Order lunches, refreshments and catering for meetings and events.
• Assist with diary coordination and meeting arrangements.
• Support data entry, reporting, and document preparation using Microsoft Office applications.
• Assist with a variety of operational and office processes.
• Help coordinate office supplies and general building administration activities.
• Support record keeping and document management.

Skills

Communication

Interpersonal skills

Customer service

Organisational skills

Attention to detail

Microsoft Office

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

Skills

Excellent communication skills

This role combines customer service, reception, and business. Is this the next step in your career? Find out if you are the right candidate by reading through the complete overview below. Admin responsibilities, making it ideal for someone who enjoys interacting with people while developing valuable commercial and organisational skills. As the face of Gallagher, you will play a key role in creating a welcoming and professional environment.

Duration

19 Months

Working week details

Monday - Thursday 8.30am - 5.00pm & Friday 8.30am - 4.00pm with a half hour lunch break

Hours per week

37.5

Location

TOURNAMENT FIELDS
AGINCOURT ROAD
WARWICK
ENGLAND
CV34 6XZ

What will the apprentice do at work?

• Welcome visitors, customers, and guests to the Gallagher office in a professional and friendly manner.
• Manage the reception area and customer experience facilities, ensuring they are well-presented at all times.
• Escort visitors and assist with sign-in procedures where required.
• Answer and direct incoming telephone calls professionally.
• Support customer and partner training events, meetings, and workshops.
• Provide general administrative support to various business departments.
• Organise and maintain electronic and paper filing systems.
• Prepare meeting rooms and training facilities.
• Order lunches, refreshments, and catering for meetings, training sessions, and customer events.
• Assist with diary coordination and meeting arrangements.
• Support data entry, reporting, and document preparation using Microsoft Office applications.
• Assist with a variety of operational and office processes.
• Help coordinate office supplies and general building administration activities.
• Support record keeping and document management.

Requirements and prospects

Excellent communication skills
Excellent interpersonal skills
Friendly & confident manner
Professional manner
Strong customer service focus
Good organisational skills
Good attention to detail
Good Microsoft Office skills
Able to manage multiple tasks
Ability to prioritise
Positive attitude
Enthusiastic and motivated
Reliable and punctual
Professional appearance
Good team player
Must have a can do attitude

Qualifications Required

• GCSE English (Grade A* - C / 9 - 4) essential
• GCSE Maths (Grade A* - C / 9 - 4) essential