Business Admin

Get Set UK; Crawley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

25 days annual leave

Health and wellbeing support

Employee Assistance Programme

Workplace pension

Share buy scheme

IncentFit for eligible activities

EE mobile discounts

Job summary

Get Set UK is seeking an apprentice Reception/Administrative Assistant in Crawley. You will greet clients, answer calls and direct inquiries, while supporting appointment bookings, diary management and basic information guidance.

Attention to detail and confidentiality are essential as you handle personal information and learn on the job. As you train, you’ll gain experience in administration, customer service, digital systems and record-keeping, with progression to more responsibility and

Qualifications

• Welcoming visitors, phone etiquette and polite conversation.
• Good communication with colleagues and clients.
• Ability to follow instructions and maintain confidentiality.

Responsibilities

• Welcome clients and answer calls, directing inquiries to the right colleague.
• Assist RESTART Advisers with appointment booking, diaries and client outreach.
• Support scanning, filing, correspondence and accurate record keeping.

Skills

Communication

Digital literacy

Attention to detail

Reliability

Willingness to learn

Education

GCSE English and Maths (9-4)

Tools

Microsoft Office

Job description

You will often be the first person a client speaks to and the first face they see when they arrive. You will welcome visitors, answer incoming calls, respond to straightforward enquiries and make sure people reach the right colleague. Alongside reception, you will support RESTART Advisers with appointment booking, diaries, outbound client calls, scanning, filing, correspondence and accurate record keeping. Once trained, you may also provide basic Information, Advice and Guidance. You will handle personal information, so accuracy, confidentiality and professionalism matter.

Learn, develop and build your career

An apprenticeship gives you something different from simply studying for a qualification. You will learn while doing meaningful work, with opportunities to put new skills into practice straight away. You will develop experience in administration, customer service, communication, digital systems, diary management and professional working. You will learn how a structured service operates and build examples of real responsibilities and achievements that can strengthen your future career. There will be plenty to learn. We do not expect you to arrive knowing everything. We do expect you to be curious, dependable, open to feedback and willing to take increasing ownership as your skills develop.

What success looks like

Clients receive a welcoming, professional service. Appointments and records are accurate, agreed actions are completed and colleagues can rely on your support. You make progress with your apprenticeship, learn from feedback and become increasingly confident and capable in your role.

The working reality

This is a busy, client-facing office where priorities can change during the day. You will balance visitors, telephone calls, appointments, administration and apprenticeship learning. Being punctual, organised and willing to ask for help when you are unsure will be important.

What you get

• 25 days' annual leave, increasing with service.
• Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
• 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
• Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
• Share buy scheme.
• Up to £360 a year through IncentFit for eligible activities.
• Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.

Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.

References, right-to-work checks, DBS checks and/or other appropriate vetting.

Any offer is conditional on satisfactory applicable checks.

Requirements

• GCSE English and Maths at Grade 9-4 (Grade C equivalent) or above.
• A genuine interest in building a career in administration, business support or customer service, and commitment to completing the Level 3 apprenticeship.
• Clear, polite communication and confidence speaking with people face to face or by telephone.
• Basic digital skills, including using computers, email and Microsoft Office or similar applications.
• Evidence of reliability and commitment through education, employment, volunteering, caring responsibilities, clubs or other activities.
• Evidence of completing tasks, coursework, projects, responsibilities or agreed objectives.
• Good attention to detail, organisation and the ability to follow instructions and agreed processes.
• Willingness to ask questions, receive feedback and keep developing your skills.

Previous administration or office experience is not required. We are interested in what you can learn as well as what you can already do.

Useful, but not essential

• Customer service or experience dealing with members of the public.
• Experience organising appointments, activities, records or information.

Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.

Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.