Customer Experience & Front Desk Apprentice

Intec Business Colleges; Warwick; On-site; GBP 15,000 - 19,000; Full time

Job summary

Gallagher in Warwick is offering a 19-month apprenticeship that combines reception, customer service and admin duties. You will welcome visitors, manage the reception area, answer calls and support training events, while gaining practical business and organisational skills.

Ideal candidates will have excellent communication and interpersonal skills, be reliable and punctual, and have GCSE English and Maths.

Qualifications

• GCSE English and Maths at grade C/4 or higher (or equivalent).
• Excellent communication and interpersonal skills.
• Friendly, proactive and reliable with a can-do attitude.

Responsibilities

• Welcome visitors, customers and guests to the Gallagher office in a professional and friendly manner.
• Manage the reception area and customer experience facilities, ensuring they are well-presented at all times.
• Escort visitors and assist with sign-in procedures where required.
• Answer and direct incoming telephone calls professionally.
• Support customer and partner training events, meetings, and workshops.
• Provide general administrative support to various business departments.
• Organise and maintain electronic and paper filing systems.
• Prepare meeting rooms and training facilities.
• Order lunches, refreshments and catering for meetings and events.
• Assist with diary coordination and meeting arrangements.
• Support data entry, reporting, and document preparation using Microsoft Office applications.
• Assist with a variety of operational and office processes.
• Help coordinate office supplies and general building administration activities.
• Support record keeping and document management.

Skills

Communication

Interpersonal skills

Customer service

Organisational skills

Attention to detail

Microsoft Office

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

Gallagher in Warwick is offering a 19-month apprenticeship that combines reception, customer service and admin duties. You will welcome visitors, manage the reception area, answer calls and support training events, while gaining practical business and organisational skills.

Ideal candidates will have excellent communication and interpersonal skills, be reliable and punctual, and have GCSE English and Maths.