Customer Service Apprentice

Specsavers; Stourbridge; On-site; GBP 11,000 - 13,000; Full time

Benefits offered by this job

Auto-enrolled pension

Specsavers Perks

WeCare

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave

Sick pay

Job summary

Specsavers in Stourbridge is seeking a Customer Service Apprentice to join a friendly, experienced team. This 13‑month paid apprenticeship combines training with full-time work, offering 30 hours across 5 days with weekend work essential.

You’ll train alongside experts, developing confidence and skills while contributing to exceptional in-store customer service and support.

Qualifications

• Welcoming customers into store.
• Booking in hearcare tests.
• Audiology Pre Screen.

Responsibilities

• Welcoming customers into store.
• Booking in hearcare tests.
• Audiology Pre Screen.

Skills

Customer service

Teamwork

Communication

Job description

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Customer Service Apprentice at Specsavers, you’ll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our store

Based in Stourbridge, our store has great career progression opportunities!

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• 30 hours across 5 days - weekend working is essential
• Salary - £8.20 an hour
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription tothe Headspace app
• Eyecareand hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?

Some of the responsibilities of this role include:

• Welcoming customers into store
• Booking in hearcare tests
• Audiology Pre Screen