Customer Service Apprentice

Sika; Leeds; On-site; GBP 9,000 - 13,000; Full time

Job summary

Sika in Leeds is offering a Customer Service Apprentice role. You will gain hands-on experience in customer service, administration and office coordination while working toward a nationally recognised qualification.

As part of the Key Accounts customer services team, you will support sales order processing, deliveries questions, and provide excellent front-of-house service, with mentoring and opportunities to progress within the business.

Qualifications

• Experience in customer service and administration.
• Ability to handle inquiries and process information accurately.
• Proactive communication and organisational skills.

Responsibilities

• Carry out customer services administration such as sales order processing and invoicing
• Provide information relating to deliveries and stock availability to meet customer requirements
• Ensure queries are dealt with swiftly and meet customer expectations
• Manage the order book, update customers on changes, and liaise with warehouse/stock controllers
• Support the reception team with cover and perform front-of-house duties for a great visitor experience
• Learn about customer service best practices and office operations

Skills

Customer service

Administration

Office coordination

Communication

Education

Customer Service Apprenticeship

Job description

About the Role

This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification. As a Customer Service Apprentice, you will be working within our Key Accounts customers services team, servicing some of our biggest customers, and you’ll also be a support to the Reception team where you will be welcoming visitors to our business, playing a key role in delivering exceptional front-of-house service.

What You’ll Be Doing

• Carry out all customer services administration such as sales order processing and invoicing
• providing information relating to deliveries and stock availability to meet customer specific requirements
• ensuring queries are dealt with efficiently and quickly and customer expectations are met
• Order book management, including updating customers of any changes, managing back orders and liaison with the warehouse/ stock controllers
• Support the reception team with cover, and carry out standard reception duties to cover breaks and planned periods, ensuring we deliver an excellent visitor experience
• Learning about customer service best practices and office operations

What You’ll Gain

• A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service Development of communication, organisational, problem solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem-solving, and organisational skills
• In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.