Customer Service Apprentice

Specsavers; West Yorkshire; On-site; GBP 9,300 - 13,000; Full time

Benefits offered by this job

Hourly wage

Full-time hours

Pension scheme

Specsavers Perks

WeCare support

Headspace subscription

Eyecare discounts

Birthday leave

Family leave & sick pay

Job summary

Specsavers in Wakefield is offering a Customer Service Apprenticeship. Spend 13 months building skills and confidence in a paid full-time role, supported by an experienced team.

You'll work 40 hours per week, including a weekend day, with access to pension enrollment, Specsavers Perks, and wellbeing support as you learn retail and customer service fundamentals.

Qualifications

• Customer service passion and ability to make customers' lives easier.
• Teamwork and supporting colleagues.
• Willingness to step out of comfort zone and learn new tasks.
• Confidence using IT systems in a retail environment.
• Clear communication and active listening with customers.
• Open to feedback and guidance for ongoing development.

Skills

Passion for wonderful customer service

Teamwork

Initiative

IT systems confidence

Communication & listening

Open to feedback

Job description

So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. So, if you've ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Our store

Based in Wakefield, our store has off-site parking and bike lockups available.

Our team

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.

What's on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £8.20 per hour
• Full time - 40 hours per week - will include a weekend day
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

We're looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

• Passion for providing excellent customer service and making customers' lives easier
• Great teamwork
• A good initiative
• Confidence in using IT systems
• Excellent communication and listening skills
• Prepared to step out of your comfort zone and try something new
• Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)