Customer Service Apprentice

Nottingham College; Beeston; On-site; GBP 21,000 - 28,000; Full time

Job summary

Nottingham College is seeking a proactive bookings and admin assistant to support a busy front-of-house and events team in Beeston. You will handle enquiries, assist customers in person, and help set up hired spaces for meetings and events.

Role involves inputting bookings, updating invoicing, and supporting holiday clubs and after-school programs as needed. A friendly, flexible team environment is offered in a central campus setting.

Responsibilities

• Taking booking enquiries: via phone, email, online form or in person
• Acting as the first point of contact: assisting customers in person, directing group members, helping to sign in or setting up the hired space
• Inputting new bookings / amending existing bookings on the system to ensure invoicing is carried out correctly
• Assisting office staff with duties such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
• General office duties such as photocopying or filing as needed
• This is a small team, so assisting in other areas to cover absence as needed
• This might be supporting the development programme by stepping in and assisting an after school club for an hour, or covering breaks for the holiday club

Job description

Your responsibilities would be:

• Taking booking enquiries: whether via phone, email, online form or in person
• Acting as the first point of contact: assisting customers in person whether directing group members, helping to sign in or setting up the hired space
• Inputting new bookings / amending existing bookings on the system to ensure the customers' needs are met and that invoicing is carried out correctly
• Assisting office staff with their duties such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
• General office duties such as photocopying or filing as needed
• This is a small team, so assisting in other business areas to cover absence etc. is needed
• This might be supporting the development programme by stepping in and assisting an after school club for an hour, or covering breaks for the holiday club