Customer Service Agent - Manchester airport - PART TIME - UK

Swissport; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading ground services provider is seeking a Customer Service Agent at Manchester Airport. Responsibilities include assisting passengers with check-in, handling inquiries, and ensuring compliance with regulations. Ideal candidates will have prior customer service experience, excellent communication skills, and the ability to work various shifts. This part-time role offers a salary of £12.60 per hour along with access to employee benefits and career advancement opportunities.

Benefits

Employee Assistance Programme

Comprehensive training and development

Free onsite parking

Retirement savings plan

Career advancement opportunities

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet passengers and provide friendly, professional assistance.
• Assist passengers with check-in procedures and luggage handling.
• Handle inquiries and provide accurate information regarding flight schedules.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Ability to work under pressure

Job description

Job Title:

Customer Service Agent

Company:

Swissport

Location:

Manchester airport

Contract Type:

Part Time

Hours:

25 hours per week, between Monday – Sunday (shift work)

Salary:

£12.60 per hour

About the company:

Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

About the Role:

As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.
• Ensure deployment of the environmental processes and procedures. Referring to the QHSE Manual.

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.