Customer Service Agent

Workchain; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a temporary Customer Service Agent in Birmingham, Perry Barr. The role includes managing customer accounts, handling inquiries, and performing administrative duties within a business-to-business context. Candidates must have experience in customer service and excellent communication skills. This temporary role offers a pay rate ranging from £12.21 to £13.21 per hour, with potential for permanent placement.

Qualifications

• Previous customer service experience is required.
• Excellent verbal and written communication skills are necessary.
• Strong attention to detail and problem-solving skills are essential.
• Proficient in Microsoft Office applications.

Responsibilities

• Deliver exceptional customer service over the phone and via email.
• Handle customer inquiries and provide accurate information.
• Resolve customer complaints in a professional manner.
• Process orders and manage customer accounts.
• Assist with other administrative tasks as needed.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Problem-solving skills

Proficiency in Microsoft Office

Job description

Job Title: Customer Service Agent | Location: Birmingham, Perry Barr | Job Type: Temporary | Industry: Office | Pay Rate: £12.21 - £13.21 per hour

Are you a customer service professional looking for temporary work in Birmingham, Perry Barr? Look no further! Our client is currently seeking a Customer Service Agent to join their team. This is a mix of account management of looking after some of their customers and also dealing with any inbound calls, this is all business to business work so there will be no dealing with the general public on the phone. There will also be some general administrative duties maintaining their own systems and inputting data.

THIS IS A TEMPORARY TO PERMANENT CONTRACT!

Hours are Monday - Thursday 08:30 - 16:30 Friday - 08:30 - 15:15

Key Responsibilities

• Deliver exceptional customer service over the phone and via email
• Handle customer inquiries and provide accurate information
• Resolve customer complaints in a professional manner
• Process orders and manage customer accounts
• Assist with other administrative tasks as needed

Qualifications

• Previous customer service experience is required
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving skills
• Proficient in Microsoft Office

If you are interested in this temporary Customer Service Agent position in Birmingham, please apply at www.workchain.co.uk by completing our online application form. Don't miss out on this exciting opportunity!