Customer Service & After-Sales Coordinator

Optima Recruitment; Epsom; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Parking on site

Job summary

Optima Recruitment in Epsom is seeking a friendly Customer Service Advisor to be the first point of contact for customers, handling inquiries by phone and email, processing orders accurately and ensuring a positive journey.

This role offers Monday to Friday, 9am to 5:30pm with on-site parking. You will work closely with the team to resolve issues, maintain records in internal systems, and provide clear product information to customers.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive approach.
• Confident managing multiple tasks and prioritising workload.
• Empathetic with excellent listening skills.
• Good IT skills, including Microsoft Office
• Able to work well under pressure while maintaining accuracy.
• A team player with a positive and flexible attitude.
• A practical or technical aptitude would be advantageous but is not essential.

Responsibilities

• Respond to customer enquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints, identifying appropriate solutions.
• Process customer orders, requests and amendments accurately.
• Maintain and update customer records using internal systems.
• Provide customers with clear information regarding products and services.
• Ensure all work is completed in line with company procedures and service standards.
• Support the wider team in delivering an outstanding customer experience.
• Providing technical support, help and support
• Achieve agreed service levels and response time targets.

Skills

Customer service

Communication

Problem solving

Multitasking

Empathy

IT skills

Team player

Work under pressure

Tools

Microsoft Office

Job description

Optima Recruitment in Epsom is seeking a friendly Customer Service Advisor to be the first point of contact for customers, handling inquiries by phone and email, processing orders accurately and ensuring a positive journey.

This role offers Monday to Friday, 9am to 5:30pm with on-site parking. You will work closely with the team to resolve issues, maintain records in internal systems, and provide clear product information to customers.