Customer Service Advisor

Osborne Appointments; Bedford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Osborne Appointments is hiring a Customer Service Advisor in Bedford for a full-time hybrid role. You will handle telephone, email and website enquiries, process orders accurately and deliver a professional, customer-focused service.

The ideal candidate has 1-2 years in a fast-paced customer service environment, excellent communication, and strong attention to detail. You will work collaboratively with teammates to ensure timely responses and high levels of customer satisfaction.

Qualifications

• 1-2 years experience in a fast-paced customer service environment.
• Excellent communication and interpersonal skills.
• Passion for customer service and helping others.
• Professional, organized and able to maintain high accuracy and attention to detail.
• Good timekeeping and ability to multitask.
• Resilience in a fast-paced environment.
• Positive, can-do attitude.
• Ability to work collaboratively in a team.

Responsibilities

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries by email and through the website.
• Communicate professionally with internal and external customers.
• Collaborate with colleagues to provide coordinated, efficient service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes and respond to enquiries.
• Ensure customer credits are completed accurately and timely.
• Undertake administrative duties to support the Customer Service team.
• Maintain high accuracy in a fast-paced environment.

Skills

Communication

Interpersonal skills

Customer service

Attention to detail

Time management

Teamwork

Education

1-2 years in customer service

Job description

Role: Customer Service Advisor

Location: Bedford

Hours: Full time, Monday to Friday (Hybrid)

Salary: £28,000 - £30,000 (DOE)

We're looking to recruit a Customer Service Advisor to join a dedicated team and help provide an excellent standard of service.

This is a key role within the Customer Service team, responsible for supporting customers across telephone, email and website enquiries, processing orders accurately and efficiently, and providing a professional, consistent and customer-focused service.

Duties of a Customer Service Advisor:

• Act as the first point of contact for telephone-based customer enquiries.
• Respond to customer enquiries received by email and through the website.
• Communicate professionally and effectively with both internal and external customers.
• Work collaboratively with colleagues to provide a coordinated, consistent and efficient customer service.
• Process and input customer orders accurately and efficiently.
• Monitor functional mailboxes, ensuring enquiries and requests are responded to and cleared as required.
• Ensure customer credits are completed accurately and in a timely manner.
• Undertake a range of administrative duties to support the effective operation of the Customer Service team.
• Maintain a high level of accuracy and attention to detail while working in a fast-paced environment.

What we would like from you:

Essential:

• Previous experience within a fast-paced Customer Service environment, ideally 1 - 2 years.
• Excellent communication and interpersonal skills.
• A genuine passion for customer service and helping others.
• Professional, organised and able to maintain a high level of accuracy and attention to detail.
• Good timekeeping and the ability to manage multiple tasks and priorities.
• Resilience and the ability to work effectively in a fast-paced environment.
• A positive, can-do attitude.
• Ability to work collaboratively as part of a team.

Desirable:

• Previous experience processing customer orders and handling customer credits.
• Experience working with functional mailboxes and customer enquiries via multiple channels.

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data.