Customer Service Advisor - Spanish Speaking

Advancing People; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Career progression

Training provided

Job summary

Advancing People Multilingual Ltd is recruiting a Spanish Speaking Customer Service Advisor on a hybrid basis, with 2 days in Nottingham. You will handle inquiries from Spanish-speaking customers and support Italian markets via phone, live-chat and email.

Fluency in Spanish and solid customer service experience are essential. You will work in a team, maintain a positive attitude, and will receive full training and career progression opportunities.

Qualifications

• Fluent in Spanish with strong written and spoken skills.
• Proven customer service experience within a retail or business setting.
• Strong customer focus and professional approach.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team.
• Good computer skills and familiarity with common software.

Responsibilities

• Deliver high quality customer service across channels.
• Assist with new customer enquiries and orders.
• Process orders received via telephone, fax, email or internet.
• Be proactive in customer retention and follow-up.

Skills

Spanish language

Customer service

Communication skills

Teamwork

Computer skills

Positive attitude

Customer focus

Job description

Customer Service Advisor - Spanish Speaking

Advancing People Multilingual are now recruiting for a Spanish Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As a Spanish Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Spanish speaking region and covering the Italian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Spanish
• Proven customer service experience within a retail or a business setting
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a permanent offering an annual salary of £26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency