Customer Service Advisor - Italian Speaking

Advancing People; Nottingham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company benefits

Job summary

Advancing People Multilingual Ltd is recruiting for an Italian Speaking Customer Service Advisor on a hybrid basis with 2 days in Nottingham City Centre and 3 days remote.

You will handle customer inquiries via phone, live chat and email, primarily for Italian-speaking markets, delivering high quality service and processing orders.

Full training provided for a permanent role with a salary of £26,000 per year, plus attractive company benefits and clear progression opportunities.

Qualifications

• Fluent in Italian.
• Proven customer service experience in retail or business setting.
• Excellent oral and written communication skills.
• Strong customer focus and professional approach.
• Able to work effectively as part of a team.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer inquiries.
• Process orders via telephone, fax, email or internet.
• Be proactive in customer retention.

Skills

Fluent Italian

Customer service

Communication

Teamwork

Computer skills

Positive attitude

Job description

Customer Service Advisor - Italian Speaking

Advancing People Multilingual are now recruiting for a Italian Speaking Customer Service Advisor on a hybrid basis for a leading International company - 2 days per week in Nottingham.

As an Italian Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian speaking region and covering the Italian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer’s enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Italian
• Proven customer service experience within a retail or a business setting
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a permanent offering an annual salary of £26,000 + attractive company benefits and genuine career progression.

Full training and support is provided with this role.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency