Customer Service Advisor - Slough

Metro Bank; Slough; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Metro Bank is seeking a Customer Service Advisor for its Slough branch. The role involves delivering exceptional service to customers and managing their inquiries effectively. Candidates should have the ability to build relationships and attention to detail, with extensive training provided for the position. The job offers hybrid working options and a comprehensive benefits package, making it an excellent opportunity for those passionate about customer service.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Qualifications

• Ability to build strong customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail even under pressure.
• Proficiency in computer skills including a working knowledge of Microsoft Office.

Responsibilities

• Provide fantastic service and support to customers over the phone.
• Advise customers on queries like balance inquiries and payments.
• Update systems and ensure all details are accurately recorded.

Skills

Customer relationship building

Attention to detail

Proficiency in computer skills

Delivering outstanding customer experience

Tools

Microsoft Office

Job description

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Customer Service Advisor - Slough, Slough

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Client:

Location:

Slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a6b3ad88a143

Job Views:

4

Posted:

07.07.2025

Expiry Date:

21.08.2025

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Job Description:

What you will do:

• Provide fantastic service and support to our customers over the phone
• Be a representative of the Metro Bank brand and its culture
• Advise our customers on all types of queries such as: balance enquiries, payments, internet banking, card management, using our mobile app
• Update all our systems, making sure you attend to every detail and record all conversations
• Follow the correct processes to make sure our customers are safe
• Live and breathe our values and be a great team player
  

As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.

What you will need:

• Ability to build strong customer relationships in a fast-paced environment
• Maintain meticulous attention to detail even under pressure
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers
• Proficiency in computer skills, including a working knowledge of Microsoft Office
• Capability to deliver outstanding customer experiences within a fast-paced environment
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential

Working Arrangements & Training:

For this Customer Service Advisor position we are looking for full time candidates.

Full time

We require you to be flexible to work Monday to Friday from 9am to 5:30pm / 10am to 6pm as well as a variety of shift patterns over the weekend (you would work 1 in 3 or 4 weekends with a rest day either side)

Shifts could start at or latest (albeit few and far between), across the 7 working days to support out of hours.

We will make sure you get the training needed to help you in this call centre role, which will be a mixture of live teams’ sessions with a trainer, self-study (including exercises and articles), and on the job training (such as observing, buddying up, and taking calls from our customers). All of this training will be blended together across an initial period of fiveweeks.

We are pleased to provide a hybrid working option for our employees. Team members who work four or more days per week can enjoy two days in the office, while those working three or fewer days per week can have one office day. This benefit is available after successfully completing training and receiving sign off.

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
• Extensive training and internal opportunities for career advancement.
• Upon completion of training, you will receive a salary uplift.