Customer Service Advisor - Property Care & Solutions

Places for People; Northwich; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Onsite parking

Bonus potential

Rewards program

Career development

Healthcare cashback

Discounts & perks

Induction training

Job summary

Places for People is seeking Customer Service Advisors in Northwich to join a friendly, supportive team. You will handle queries about properties and accounts, building rapport with customers and delivering helpful solutions.

Training, coaching, and career development are emphasized within a 24/7 support centre. The role involves using Salesforce to log interactions, working on a rotating 4-week shift pattern including evenings and weekends, and contributing to various projects across the

Qualifications

• First-class customer service skills come naturally.
• Excellent written and verbal communication abilities.
• Ability to follow instructions accurately and ask when unsure.
• Strong organising skills and ability to meet deadlines.

Responsibilities

• Respond to inbound customer contacts (phone, email, chat) with guidance and solutions.
• Record all transactions accurately in Salesforce and relay information to colleagues.
• Support other areas of the business with various projects as needed.

Skills

First-class customer service

Communication skills

Instruction following

Organisational skills

Tools

Salesforce

Job description

Places for People is seeking Customer Service Advisors in Northwich to join a friendly, supportive team. You will handle queries about properties and accounts, building rapport with customers and delivering helpful solutions.

Training, coaching, and career development are emphasized within a 24/7 support centre. The role involves using Salesforce to log interactions, working on a rotating 4-week shift pattern including evenings and weekends, and contributing to various projects across the