Hybrid Customer Experience Advisor

Peaks & Plains Housing Trust; Macclesfield; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

Generous holiday allowance

Agile Working

Training on the job

Discounts and cashback

Job summary

Peaks & Plains Housing Trust in Macclesfield is recruiting a full-time Customer Services Advisor to join our Customer Experience team. You will handle enquiries on repairs, rents, anti-social behaviour and investment works across calls, emails and live chats, delivering a first-class service to residents.

After initial training (about 3 months) you’ll have the option to work some days from home while remaining part of a supportive, expert team.

Qualifications

• Confident in dealing with different types of enquiries.
• Strong communication skills across calls, emails and live chats.
• Resilient personality and ability to thrive in a multi-channel contact centre.

Responsibilities

• Deal with enquiries including repairs, rents, anti-social behaviour and investment works.
• Handle calls, emails and live chats to deliver a first-class service to residents.
• Be part of the Customer Experience team and contribute to resident satisfaction.

Job description

Peaks & Plains Housing Trust in Macclesfield is recruiting a full-time Customer Services Advisor to join our Customer Experience team. You will handle enquiries on repairs, rents, anti-social behaviour and investment works across calls, emails and live chats, delivering a first-class service to residents.

After initial training (about 3 months) you’ll have the option to work some days from home while remaining part of a supportive, expert team.