Customer Service Advisor

Synergy Recruitment Ltd; Wilmslow; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free parking

28% employer pension

Hybrid/remote after training

Job summary

Synergy Recruitment Ltd in Wilmslow is hiring a Customer Service Advisor. The role offers 37 hours per week with flexi time, starting with office-based training in Wilmslow and transitioning to mostly remote work thereafter.

You’ll handle inquiries via phone, email, live chat, WhatsApp and online messages, while updating case information in a bespoke system. The salary starts at £27,274 per year and rises to £29,071 per year with incremental increases within the band.

Qualifications

• Previous phone-based customer service experience.
• Able to work from the Wilmslow office every day during training.

Responsibilities

• Handling enquiries by phone, email, live chat, WhatsApp and online messages.
• Updating case information on the bespoke system.
• Sending out and processing paper applications.

Skills

Customer service

Phone support

Job description

Imagine joining a team where people stay for years because they get looked after and they're genuinely happy in their job...

As the Customer Service Advisor, you'll havegenuineflexibility, with mostlyremoteworking once trained. You'll be valued and supported too, just check out the benefits below (and yes that does say 28% employer pension contribution!)

Add in a lovely team and plenty of variety, and it's no wonder people don't leave.

Benefits and details of the Customer Service Advisor role

Salary: £27,274 per annum rising to £29,071 per annum with incremental yearly pay increases within banding.

Location: Wilmslow - Office based every day during training. After that you'll work from home, coming in for a monthly team meeting and ideally one day a week

37 hours a week with flexi time. Core hours are 10am to 4pm, and you can start from 8am and finish up to 6pm

• 26 days holiday from day one, rising to 31 after five years, plus bank holidays
• Pension with a 28% employer contribution
• Free parking

What will you be doing as a Customer Service Advisor?

Handling enquiries by phone, email, live chat, WhatsApp and online messages

Updating case information on the bespoke system

Sending out and processing paper applications

What do you need to be considered for the Customer Service Advisor role?

Previous phone-based customer service experience

Able to work from the Wilmslow office every day during training