Customer Service Advisor - Flexible Hours & Career Growth

MAGMAS; Northwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days holiday

Free onsite parking

Bonus potential

Career development

Healthcare cashback

Discounts & savings

Induction and training

Job summary

RMG, part of Places for People, is hiring for a Customer Service Advisor in Northwich. You will respond to customer queries via multiple channels and ensure accurate recording of all transactions in our system.

You will support other areas of the business with various projects and participate in a four-week rotating shift pattern. The role emphasizes strong communication, empathy, and reliability, with training and ongoing coaching provided.

Qualifications

• First class customer service skills; ability to build rapport with customers.
• Excellent verbal and written communication.
• Ability to carry out instructions quickly and accurately.

Responsibilities

• Handle inbound customer contacts via phone, email, WhatsApp or online chat.
• Record all transactions accurately in Salesforce and process documents.
• Coordinate with colleagues on various projects as needed.

Skills

First class customer service

Excellent communication

Instruction following

Organisational skills

Salesforce experience

Tools

Salesforce

Job description

RMG, part of Places for People, is hiring for a Customer Service Advisor in Northwich. You will respond to customer queries via multiple channels and ensure accurate recording of all transactions in our system.

You will support other areas of the business with various projects and participate in a four-week rotating shift pattern. The role emphasizes strong communication, empathy, and reliability, with training and ongoing coaching provided.