Customer Service Advisor - Part-Time Evenings (Treharris)

JR United Kingdom; Treharris; On-site; GBP 25,000 - 26,000; Part time

Job summary

A forward-thinking company is seeking a Customer Service Advisor for part-time evening shifts. This role offers the opportunity to join a dynamic Mobile Technical Team, assisting customers with mobile technology queries. With a focus on flexibility, you can schedule your own breaks and even work from home occasionally. No specific experience is needed, as the company provides tailored training. Enjoy a supportive team culture and various benefits, including discounts on products and access to healthcare services. If you're naturally helpful and enjoy solving problems, this position could be the perfect fit for you.

Benefits

Discounts on EE & BT products

Access to online GP services

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Natural helpfulness and calm demeanor are essential.
• Ability to build relationships with customers.

Responsibilities

• Engaging with customers over the phone to solve mobile tech queries.
• Providing support for device issues and complex problems.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Education

No specific experience required

Job description

Customer Service Advisor - Part-Time Evenings (Treharris), Treharris

Client: EE

Location: Treharris, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Type: Part-time, Permanent
• Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission
• Hourly rate: £12.82
• Hours: 20 hours per week

Job Description

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be engaging with customers over the phone, addressing various mobile tech-related queries. Whether assisting with simple device issues or complex problems, your support helps keep people connected with their loved ones. The role offers variety and the chance to make a real difference.

No specific experience is required. If you are naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.

Benefits

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving hundreds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?