Customer Service Advisor - Part-Time Evenings (Aberdare)

JR United Kingdom; Aberdare; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a dynamic mobile technical team in a supportive environment where your problem-solving skills can shine. This part-time role offers flexibility, allowing you to balance work with personal commitments. With comprehensive training and opportunities for career progression, you’ll be equipped to assist customers with their mobile technology needs. Enjoy a competitive hourly rate, generous discounts on products, and access to healthcare services. Become part of a great team culture that values your contributions and supports your growth.

Benefits

Huge discounts on EE & BT products

Access to online GP services

Market-leading paid carer’s leave

Family Leave with full and half pay

Support for career development

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide solutions to both simple and complex device issues.

Skills

Problem-solving

Customer service

Communication

Job description

Social network you want to login/join with:

Client:

EE

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate: £12.82

Hour options: 20 Hours

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or more complex issues to keep them connected with loved ones. Every day brings new challenges.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role offers flexibility to support your life commitments. We provide options such as scheduling your own breaks, banking time, and occasional home working to help you balance work and personal life.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental coverage for you and your family

We have a great team culture, supportive environment, and tailored training to help you build a lasting career. What are you waiting for?