Customer Service Advisor - Part-Time Evenings (Caerphilly)

JR United Kingdom; Caerphilly; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Service Advisor to join their Mobile Technical Team. This role offers the opportunity to assist customers with various mobile tech-related queries, ensuring they stay connected. With a supportive team and comprehensive training, you'll develop valuable skills while enjoying flexible working arrangements. The position includes competitive pay, incentives, and a range of benefits, including discounts on products and access to healthcare services. If you enjoy problem-solving and technology, this is the perfect opportunity for you.

Benefits

Flexible working arrangements

Huge discounts on EE & BT products

Access to online GP services

Market-leading paid carer’s leave

Family leave with full pay

Support for career development

Volunteering days

Optional private healthcare

Dental cover

Qualifications

• No specific experience required; training will be provided.
• Helpful and calm demeanor is essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Help keep customers connected by solving device issues.

Skills

Problem Solving

Customer Relationship Building

Technical Support

Education

No specific experience required

Job description

Customer Service Advisor - Part-Time Evenings (Caerphilly), Caerphilly

**Client:** EE

**Location:** Caerphilly, United Kingdom

**Job Category:** Other

**EU work permit required:** Yes

**Job Views:** 4

**Posted:** 08.05.2025

**Expiry Date:** 22.06.2025

Job Description:

Position: Part-time, Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission

Hourly rate: £12.82

Hours: 20 hours per week

Are you someone who enjoys solving problems? If you like gaming or tinkering with technology, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or more complex problems, you'll help keep our customers connected with their loved ones. Every day brings new challenges.

No specific experience is required. We value helpfulness, calmness, and relationship-building skills, and we will train you on the rest.

We offer flexible working arrangements to support your personal life, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds annually
• Access to online GP services 24/7 for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development and progression
• Volunteering days to give back to your community
• Optional private healthcare and dental cover

Join a supportive team with meaningful training and opportunities for growth. What are you waiting for?